guntereibl.com

Refund Policy

Your satisfaction is very important to me and I am completely available at all times to make sure you are happy with your purchase.

In the case you are still not satisfied and wish me to issue a refund:

A) If we have not yet started working on your order:
In this case you will receive an 100% refund immediately.

B) If we have already started working on your order:
You receive a 75% refund if the product or service is less than 25% finished.
You receive a 50% refund if the product or service is between 25%-50% finished.
You receive a 25% refund if the product or service is between 50%-75% finished.

C) If product or service has already been delivered:
Once you have received my products or services they can not be returned. There is no refund for delivered produces and services (Please note that all products and services of guntereibl.com are non-tangible goods and that there is no physical shipping).

D) If product or service was not delivered as described:
In the event that the delivered products or services are not delivered as described on guntereibl.com or in the written conversation between guntereibl.com and the customer, we are happy to make revisions. If we are not able to deliver or make the revisions, you will receive a 100% refund for the parts that we can not deliver or revise.

Requests for a refund must be made in writing to info@guntereibl.com and received within 48 hours of delivery date at the latest. When a refund is issued, you have to agree in writing that you do not use the product or service for which you have received the refund any longer and that you delete all files. This is subject to all vendor copyright laws.

Any abuses of this policy as determined at the sole discretion of guntereibl.com may lead to a denial of a refund.